Business Process Outsourcing – Is it Good Or Not?

Average outlook of a nation which is outsourcing services:

They are stealing our jobs
We don’t want to outsource, as it leads to lesser jobs in our nation.
They took our jobs away.

This would be the thought process or outlook of a nation which is outsourcing services to other nations.

Well, I would like to show you different point of view.

Before we do that, for the readers who are new to this, let us understand what is outsourcing.

What is Outsourcing?

Outsourcing does not necessarily mean delegating work to some other nation.

Outsourcing: Contracting some or all call center services to an outside company.
OnShore: Onshore outsourcing is outsourcing within nearby region or the same country.
Offshore: Offshore outsourcing is outsourcing beyond your country.

I would say Outsourcing is transfer or delegation of services to an external service provider and day-to-day management of a business process. You would have heard many companies outsourced their customer support, technical support, help desk, email support, chat support, data entry job to an outsourced nation.This can be called delegation of services.

Benefits of Outsourcing?

The benefits of outsourcing of course are variable, dependent upon the nature and situation of the organization. However, the following is a list of common reasons why outsourcing is undertaken:

Cost Advantages: This by large has been the major driving force behind outsourcing. Business Process outsourcing provides huge difference in costing, thus saving a lot of resources for expansion of the core job.
Greater flexibility and ability to define the requisite service more readily.
New spectrum of Global market: Organization can now market their products and services to Global market and provide support to customer base throughout the world which they cannot do on their own or do not have the domain expertise.
Specific supplier benefits. For example, better security, continuity, etc.
Increased productivity.
By employing skilled manpower in larger numbers at lower costs companies can really increase their productivity. This in turn would result in better customer satisfaction and increased profitability.
Higher quality service due to focus of the supplier.
Improved internal management disciplines resulting from the exercise itself.
Increased customer satisfaction: While the Outsource call centers focus on the non-core departments, the outsourcing company can focus more on their core process which could lead to much happier customer base.

Now that we have defined outsourcing and its benefits, let us proceed to our main discussion.
Is it good or bad? Now naturally, when we say good or bad, good to one could be bad to another.
But, what we are trying to find out today is, whether outsourcing is good for both the nations? Outsourcing and outsourced nation. Well, initially nations that started outsourcing their jobs, they felt that outsourcing their jobs offshore leads to lesser jobs for them. In fact many people lost their jobs initially.

Primarily, in the early days of outsourcing, people who were associated with website development, customer service, customer helpdesk, technical support, etc lost their jobs. These jobs were outsourced to offshore call centers because of the cost factor. The citizens of outsourcing nations had initial problems dealing with difference in accent of the call center representatives in outsourced nations. Slowly and gradually major companies realised that it is better to have 2 tier support.

Outsource lower level support to outsourced nations.
Have onshore solutions for higher level support.

This strategy was adopted by many companies which lead to a higher customer satisfaction ratio.
Well, we have spoken about inbound call center services, now let us talk about outbound call center services. Before that, let me explain you the difference between the both.

Call Center: A term that generally refers to inbound centers, outbound centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle.

Inbound call center: Call center services that support calls received from a customer. Inbound call center calls typically include customer support and help desk calls.

Outbound call center: Call center services that consist of calls made by a company representative out to customers. Outbound call center calls are primarily telemarketing calls.

Now that you know the meaning and definitions of both, let us discuss the topic further.
Out bound call centers also followed the same stream. Initially companies outsourced as much as they could to offshore, but slowly and gradually most of the companies learnt that it is better to follow blended outsourcing. Blended outsourcing, that is a new term. Let us discuss what it is.

Blended outsourcing means outsourcing a part of the process to offshore call centers and the rest to onshore call centers. This Blended outsourcing approach has some major benefits.

There are many services which are legally not allowed to be outsourced offshore. Utilizing the benefits of Blended outsourcing, this can be managed very effectively.
The low cost services can be outsourced to offshore call centers, whereas the higher cost services can be outsourced to onshore call centers.
The blended outsourcing leads to better customer satisfaction.

Well, now you would agree that Outsourcing is Good for both, outsourced nation and outsourc

Recruitment Outsourcing – What You Should Know!

Outsourcing is fitting an increasingly prevalent tradition for both small and large businesses of today. In the United Kingdom, it is reported that over 50% of businesses are outsourcing. Most businesses in the United States are also currently outsourcing to different countries.

Outsourcing is definite as delegating of a given procedure in subject to an examine bringer which is not of the crowd. This outer ceremony giver would then be responsible for running and maintaining the delegated manage in a day-today origin. Outsourcing is considered by businesses to be both a concise-phrase and long-designate solutions to achieve efficiency in their venture operations. Any matter handled can be outsourced to outer repair providers. Processes such as marketing, web blueprint and maintenance, web hosting, IT maintenance, accounts management, recruitment, logistics, distribution, cutting and alter sojourn operations can be outsourced to outside rite providers.

There are many reasons why businesses have resulted to outsourcing. These are a few of the reasons;
(1) the need of offered skills to extreme a course,
(2) to switch pitiable interior sacrament,
(3) unavailable inside assets to finish a dealing handle,
(4) difficulty in running the handle due to selling advance,
(5) manage can be performed better and cheaper by outer providers, and
(6) doing the thing procedure internally may not contribute to competitive advantages.

Businesses, whether small or large, should question their outsourcing options first before venturing into outsourcing. Outsourcing has its pros and cons. Businesses should make solid that they are leaving to outsource the right sphere route to the right outdoor ceremony supplier.

Advantages of Outsourcing

Mainly, the gain of outsourcing deception in the actuality that it helps businesses cut outlay and expenditures and to stay ahead in the competition. Outsourcing also payback the citizens in progress countries as it gives high class harvest at a cheaper measure with better consumer ceremony. One limited gain of outsourcing is that it lowers the center expenditure of the group by leasing the exterior examine bringer be responsible for exchange the luxurious hardware and software desirable to extreme the question course. The exterior help provider will also be the one responsible for the maintenance of these hardware and software. These outer tune providers to lure more businesses would often upgrade their technology. This in shot would be a lead to businesses who outsource since they do not have to shoulder the outlay of upgrades.

Another certain advantage of outsourcing is that it lessens the management doubts. By leasing the outside ritual providers hire and manage personnel who will be responsible for completing the commerce processes, companies will sink their management fears. Outsourcing also gives businesses the ability to reach skilled and taught workforce and man weight at awfully reasonable prices which would hint to fuel productivity and spread savings next from less expenditure in provisos of salary and wages. Businesses preclude in the expenses of recruiting, schooling and other human property’ costs when they outsource man muscle to exterior providers.

Outsourcing will also chief to improved productivity because businesses would be able to grant large numbers of skilled man rule to enhance productivity. Also, businesses that outsource would be able to beat their competition since they can afford customers with high value crop and services at relatively cheaper prices. Outsourcing gives businesses with better advertise rank because businesses can insist lower duty with better mass. Outsourcing to countries with slighter taxes would also permit businesses to have bigger savings due to tax repayment.

Another outsourcing pro is that it enables dealing to concentrate on their principal competencies and to streamline their topic operations. When businesses concentrate in their basis competencies, this will principal to a more competent management of the circle.

The market for outsourcing is estimated to redouble briskly in the approach years with more and more businesses planning to outsource jobs and dealing processes to offshore destinations. The number of exterior help providers has also amplified which resulted to a superior type of providers to want from. The competition among the exterior help providers is also an advantage to outsourcing since these providers are fetching more and more capable and competitive to get more outsourced jobs.

Disadvantages of Outsourcing

Although there are a lot of advantages in outsourcing, businesses should also look at the risks and disadvantages that outsourcing may provide.

One disadvantage of outsourcing is that the thing that outsourced the method would not have the managerial handling over that process. The outer ritual provider will have all the managerial monitor over the jobs or processes that are being outsourced to them.

Another disadvantage or hazard of outsourcing is when the external check provider becomes bankrupt or goes out of matter. This will begin the industry that outsourced to go to a new help provider or to earn the process back to home operations in order not to elude precious income or time and to cut back on the loses caused by the bankruptcy of the external check provider.

Another disadvantage to outsourcing is the loss of flexibility in reacting to the change in interest conditions and the lack of internal and external patron focus. Outsourcing may also put the sanctuary and the confidentiality of the topic at menace. When businesses outsource their accounting, payroll and medicinal transcriptions to offshore destinations, confidential information will be known to the external overhaul provider.

Long Term Impact of Outsourcing in Business

Outsourcing has twisted a wonder in the urbanized countries concerning long-word effect on business and in the reduction. Businesses will always look for the buck-sacrifice situations to become more competitive and efficient. It is inevitable for businesses not to findings to outsourcing. Less-skilled jobs are being outsourced to other countries with developing economies. This will help these countries’ economies since outsourcing will growth their standards of living by being provided with jobs from the U.S. and the U.K. for their own personnel. A long-phrase waves of outsourcing is the development of the economies of developing countries due to the flood of jobs for their skilled recruits.

Another long-period contact of outsourcing is the regulars from developed countries would be able to buy high feature food at a, much cheaper charge due to outsourcing. Outsourced production of crop makes it cheaper in the market than those that are made in their country.

However, outsourcing has been seen by a lot of Americans as an ‘evil’ that takes jobs away from Americans and bountiful it to people of strange countries. Outsourcing is said to contribute to the increasing unemployment degree of Americans since more and more jobs are being shifted to other countries due to cheap sweat costs there. One long-phrase brunt of outsourcing is that more and more jobs are being outsourced to different countries. Before, only the low-end jobs are being outsourced, now, even the mid-stage professional jobs are being outsourced and this is what qualms the American workers.